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WE TAKE YOUR CONCERNS SERIOUSLY

Our window tinting products are of the highest quality in the American market, However in the unlikely case something goes wrong and you are unfortunately having film failure, We Got You Covered!


Please read below: 

How to identify a warranty claim,

How to place a warranty claim.

What to expect after placing a claim. 

How To Identify A Claim

Installation Issue:

 Visual quality Standard for Applied Film per IWFA The glass with applied film shall be viewed at right angles to the glass from the room side, at a distance of not less than 6 feet (2 meters). Viewing shall be carried out in natural daylight, not in direct sunlight, and shall assess the normal vision area with the exception of a 2 inch (50mm) wide band around the perimeter of the unit. 


The installation shall be deemed acceptable if all of the following are unobtrusive (effects during visual cure should be disregarded): Dirt Particles, Hair and Fibers, Adhesive Gels, Fingerprints, Air Bubbles, Water Haze, Scores and Scratches, Film Distortion, Creases, Edge Lift, Nicks and Tears. Inspection may by made within 1 day of installation. Obtrusiveness of blemishes shall be judged by looking through the film installation under lighting conditions described in previous paragraph. 

Film Failure: Manufacturer warrants against peeling, cracking, adhesive failure, delamination, and color change to purple for as long as the original customer owns the vehicle. 

How To Place A Claim:

 Immediately upon finding any problem with your tint (15 days after installation), submit a “Service Order Request” or “warranty request” using our online form below. 

After you fill out the Service Request Form below a representative will contact you within 48 hours after your form submission. We can respond more efficiently if you provide the following: 


• Your name, address and daytime phone numbers. 

• Sales receipt, warranty sheet or other documentation establishing proof and date of installation. 

• A description of the problem. 

* A picture of the issue (required) 


Upon notification, we will investigate the problem. If the product is found to be defective, and is covered under the provisions of this warranty, Tint and Audio Express will provide the labor and/or materials needed to repair the product at no charge. If the defect cannot be repaired, Tint and Audio express will provide a replacement. Tint and Audio Express has 30 days after initial claim of warranty to schedule warranty service. If initial appointment is cancelled for any reason, the company has 30 day after each canceled appointment to provide service. The company reserves up to 124 days to resolve the warranty issue in high season (between April and Sept) or 62 days (between Oct – March). If company does not complete the warranty in the time provided customer may reach out to manufacturer for warranty. 


**failure to request warranty via our online system may result in delay on warranty process, please send email request before/VS calling** 


This Warranty Does Not Cover:

Normal wear and tear, Natural weathering or fading of surfaces and/ Or hardware finishes, including corrosion in highly corrosive environments. • Glass breakage, failure due to misuse or abuse Buyers remorse or Film shade remorse (wanting a darker or lighter shade after install) , Damage caused by failure to provide maintenance, by alteration or modification to the window (e.g. customer applied tints or films, paint finishes) or as a result of any cause beyond the control of Tint and Audio Express (e.g. fire, flood, earthquake).  

Warranty Claim SUBMISSION

Please Read "How To Place A Claim" Above for instructions;

After submission of the form we will contact you within 48 hours.

Hours

Mon

09:00 am – 02:30 pm

Tue

09:00 am – 02:30 pm

Wed

09:00 am – 02:30 pm

Thu

09:00 am – 02:30 pm

Fri

09:00 am – 02:30 pm

Sat

Closed

Sun

Closed